Terms & Conditions

The Contract for a short-term holiday rental shall be made between the Client and Windmill Lodges. The contract shall be governed by UK Law. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when a deposit is processed and your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email. A reservation can only be made by accepting our terms and conditions.  The Contract will be subject to the following booking conditions:-


The Client making the booking agrees that they are authorised to make this booking on behalf of all persons who shall be renting the property and agrees to take full responsibility for the property and the payment of any rental fees or damages.  At least one person in the party must be over 18 years old.

Occupation of the Lodges

An extra charge per person applies for the occasional use bed for additional guests (max +2).  Please note that all persons aged 3 and over must be allocated a bed. To comply with heath, safety and insurance policies, unauthorised use of the occasional use bed is not permitted and it can only be used by prior arrangement and paid for before arrival. An occasional use bed is available on request in our one bedroom Chaffinch lodge and 5* two bedroom Kingfisher lodge. An extra charge of £30 applies and is only permitted for use by children up to the age of 11. The lodge must not be occupied until the agreed check in time as stated on the booking confirmation.

Group Bookings

All lodges are available for group bookings with the exception of Kingfisher lodge. A group booking is defined as two or more lodges which are booked to accommodate a large group of guests from the same party.

Period of Hire
The prices quoted are per lodge, per week or short break on a self-catering basis based on the number of guests staying.  Weekly rates apply from Friday at 4.00pm to the following Friday at 10.00am or Monday at 4.00pm to the following Monday at 10.00am.  Short breaks are for 4 days midweek starting on Monday at 4.00pm to the following Friday at 10.00am or 3 night weekend starting on Friday at 4.00pm to the following Monday at l0.00am or two night weekend starting Friday at 4.00pm to Sunday at 10.00am.  Periods of longer than a week can be booked if arriving and departing on a Monday or Friday.

Late Arrivals
We ask that you inform us of your planned arrival time.  You must inform Windmill Lodges if your arrival time changes substantially.  If you are expecting to arrive after 5.00pm you must make arrangements in advance with the Management for access to your lodge.


A deposit of £100.00 is payable if the booking is made more than six weeks before the commencement of the rental. Non payment of the balance of the rental on or before the due date shall be construed as a cancellation of the contract by the Client. For bookings made less than six weeks before the commencement of the rental, the total rental fee is payable at the time of booking.


Deposit and balance payments can be made in the following ways:- Via BACS payment to Lloyds Bank, Woodbridge Branch. Sort Code 30-99-85, for the account of Windmill Lodges, account number 47659768, with your booking ID as the reference, by calling the office with your debit or credit card details. Payments are also accepted via a Sagepay link on the booking summary. Part payments of a minimum of £100 are accepted.


Any changes to your booking, including a change of date will only be accepted (subject to availability) if the request is made no less than 6 weeks prior to the date of your arrival.  This will incur a £50.00 handling charge.

Any cancellation made by the Client for whatever reason must be in writing.  Once the booking has been confirmed the deposit becomes non-refundable.  Cancellations should be notified immediately.  If full payment has been made and we can re-let the lodge, 50% of the balance payment less any discounts applied in re-letting the lodge will be refunded.  If the lodge is not re-let, no refund will be payable.  Windmill Lodges strongly recommends that the Client takes out insurance against cancellation.

Advertised Facilities

Not all items, equipment and facilities advertised may be available at all times due to breakdown, malfunction, or other reasons.  The management of Windmill Lodges will try to rectify any malfunctions as soon as possible but no refund of any or all of the money paid by the client will be made.


Group bookings (families, friends & single sex groups) are welcome at Windmill Lodges with the understanding that they respect the need for privacy and quiet by other guests. Our small quiet site is not suitable for large rowdy groups and we expect all guests to be considerate to those staying in the other log cabins. We want everyone to enjoy their stay with us and ask that there is no audible noise outside after 10pm. Please bear this in mind when using the hot tub.

Hot Tubs

To maintain all best levels of hygiene your hot tub is checked on a daily basis. Further details of hot tubs can be found in our site rules (in facilities section). If it is necessary to drain and refill your hot tub on your day of arrival, we cannot guarantee it will be at the correct temperature on your arrival.


Wifi access is offered in all our log cabins. There is no charge for this service, however please be advised that due to the nature of our connection and our locality the signal may be weak at times, particularly in poor weather. The connection should not be relied upon for work use and may be insufficient for film or game downloads. Use of the free Wifi network is at the discretion of the user and at your own risk. Guests must ensure that illegal material is not viewed or downloaded using our WiFi connection. Windmill Lodges and the network service provider accept no responsibility for any problems resulting from using this service and no guarantee can be given that the network will work with all devices.

Rental charges include bed linen, towels and bathrobes for use during your stay. Towels are for onsite use only. Please bring your own beach towels. Beds will be made up prior to your arrival and for bookings of more than one week replacement linen and towels will be provided at the end of each week.  Electricity and water are included within the rental charge.

Care of the Property
The Client shall take all reasonable and proper care of the property and its furniture, pictures, fittings and effects in or on the property and leave them in the same state of repair and in the same clean and tidy condition at the end of the rental period as was found at the beginning. If any furniture is moved within the cabin, please ensure it is put back in its original place before departure. Apart from if provided by Windmill Lodges; no candles are to be used in the lodges or in and around the hot tubs.

Fixtures & Fittings
All fixtures, fittings and equipment must be used solely for their intended purpose.  Windmill Lodges request that you do not take into the lodges any portable heaters, lighting equipment or any items that may cause danger to the lodges, its equipment or its occupants.  Any bulky items such as bicycles, fishing or golf equipment are not to be taken into the lodges.

Breakages, Damage, Missing Items & Additional Cleaning
The Client is legally bound to reimburse Windmill Lodges for breakages, damage, missing items or excessive cleaning caused by the party during the period of the rental. This includes any additional cleaning required which is above the expected normal levels for towels, bed linen & bathrobes to include replacement costs if necessary. Bathrobes are for when using the hot tub and swimming pool. Please refrain from eating when wearing them as any additional cleaning required as a result will be charged. Any damage caused as a result of moving furniture, or excess time taken by housekeeping to return furniture to its original place will be charged.


Children under the age of 16 must be supervised at all times.  This is particularly important when using the swimming pool, hot tub and whilst in the vicinity of the lake.

Only those persons notified are entitled to occupy the accommodation allocated. Any visitors you receive during your stay must be arranged in advance of your stay and approved by the lettings manager. Visitors are restricted to a maximum of 4 persons per lodge at any one time. You will be held responsible for the behaviour of your visitors while they are on the site and any visitors who do not have permission to visit will be asked to leave. Visiting guests are not permitted to stay overnight and must vacate the site by 10pm.


Windmill Lodges operates a strict no smoking policy within the lodges .For any guest deemed to have smoked within the lodge an additional cleaning charge will be made to the person responsible for the booking.

Windmill Lodges accepts pets in the following log cabins only: Wagtail and Woodpecker. Guests staying in these pet friendly cabins must abide by our terms and conditions for pets. A security deposit of £100 will be required if you are bringing your pet.

Cars & Parking
Parking of vehicles must be in the designated lodge driveway and not on the grassed area. If any damage is caused by driving vehicles on the grassed area the client is legally bound to reimburse Windmill Lodges for any repair costs incurred. Vehicles must not obstruct the roadway.  Your vehicles, their accessories and contents are left entirely at your risk.  Windmill Lodges will not be responsible for any loss or damage from or to any vehicle.  Repairs to vehicles (except emergency repairs) must not be carried out. Charging of electric vehicles is not permitted without prior consent. Please do not exceed 5 mph when driving around our site.


To ensure privacy of other guests use of drones is not permitted


Use of fireworks is not permitted on the site

Sustainable Tourism

We encourage our guests to join in with our commitment to reducing, reusing and recycling. Further details can be found on our environmental policy. Details of what you are able to recycle during your stay can be found in your welcome folder and in your kitchen. Please do switch off appliances when not in use for both yours and other guests benefits as the views of the night sky surrounding our log cabins can be amazing when there is no light pollution.

Telescope Hire

Our telescope must be pre-booked and the hire charge paid in advance. The telescope is subject to availability and hired out on a first come first served basis. No refund will be given if you are unable to view the night sky due to unsuitable weather conditions. If the use of the telescope is integral to your stay you must contact us prior to booking to ensure it is available as your holiday booking deposit is non refundable.

Lost Property
A minimum charge of £10 plus the cost of the postage is made for the return of lost property after your departure.  Items of lost property can only be held for a maximum of one month after which time they are donated to charity.  We cannot be held responsible for items reported lost which cannot be found.  Property is at all times the responsibility of the owner.

Right of Entry
We will not normally enter a lodge once let without your agreement, however employees of Windmill Lodges shall be allowed the right of entry to property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

Windmill Lodges cannot accept liability for any damage; expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause other than the proven negligence of us or our employees.  You must take all necessary steps to safeguard your personal property and no liability to you is accepted in respect of damage to or loss of such property.

Force Majeure
Windmill Lodges cannot shall not be liable where the performance of our contract with you is prevented or affected by reason of circumstances which amount to force majeure.  These circumstances include any event which we could not, even with all due care, foresee or avoid.  For example fire, flood, exceptional weather conditions, break-in, criminal damage, riots or civil strife, natural or nuclear disaster, war or threat of war, actual or threatened terrorist activity, epidemics and all similar situations beyond our control.

For full details of how we comply with the General Data Protection Regulation of 2018 (GDPR) refer to the privacy notice on our website. A printed copy is available by request. We do not give any information to third parties unless required by law or legal process to disclose your personal information and we will do only in accordance with the law. Visitors to our website: Cookies are small text files placed on your computer by websites that you visit. They are used to make websites work more efficiently and also provide information to the owners of the website. When visiting Windmill Lodges website the information collected does not identify individuals. Any information which is collected anonymously is used for identifying numbers of visitors to the site, what pages they have visited and where they have come from. This helps us to continue to make improvements to our website.

Site Rules

All occupiers of Windmill Lodges are expected to abide by the Site Rules.

Windmill Lodges endeavour to ensure that everything is to your satisfaction during your stay. Should there be any cause for complaint during the occupation of the property, it must be notified promptly to the management and in the case of a serious problem confirmed in writing. We welcome the opportunity of dealing with any queries during your stay to minimise any impact on your holiday. Details of how to contact us whilst you are here can be found in the welcome folder in each of our lodges.

Terms and Conditions – Pets

Well behaved pets are welcome at Windmill Lodges, subject to booking one of our pet friendly log cabins (Wagtail or Woodpecker). If you choose to bring your pet you will be required to pay £100 pre-authorised card payment as a security deposit, which must be made no later than 3 days prior to your arrival by contacting us by phone with your card details.

If bringing your pet, you must adhere to the following rules:-

  • No pet is to be left unattended or alone inside or outside of your cabin or cause disturbance to neighbours.
  • Around the site, dogs must be kept under control and on a lead at all times.
  • You are responsible for your pet at all times during your stay.
  • No more than 2 dogs are allowed in our pet friendly cabins and the breed and age of dog must be supplied upon booking. Dogs must be at least 10 months old.
  • A charge of £25 is made per dog. Once booked, if you decide not to bring your pet no refund will be given.
  • Pets are not allowed on furniture or in the bedrooms.
  • If you wish to bring your pet and it is not a dog please contact us to discuss prior to booking.
  • All pets must be of good health, flea and worming treatments and vaccinations must be up to date.
  • Please bring your own pet bedding, towels for drying your pet and anything you need to protect our log cabin.
  • Pets must be clean and dry before being brought into the log cabin.
  • You must clear up after your dog and you are responsible for removing any evidence left by your pet both inside and outside of your log cabin. Failure to do so will incur an additional cost, which will be taken from your security deposit.
  • Please ensure you abide by the countryside code and do not let your pet disturb the wildlife around our site.
  • Pets are not permitted in the hot tubs, swimming pool or in the lake.
  • If we consider your pet to be causing a nuisance, harm or threat to anyone or anything, or be likely to do so, we may ask you to remove your pet (without any refund or compensation on your holiday) or we may have your pet removed at your expense.
  • Should a member of staff visit your cabin to carry out any required maintenance you must take your pet out of the cabin or into a different room, whilst the work is undertaken.

Terms and Conditions
Windmill Lodges reserve the right to change or amend our terms and conditions at any time. We also reserve the right to terminate the agreement/booking without refund of money if the behaviour of any guest is considered unacceptable, site rules are broken or if the number of occupants exceeds that stated at the time of booking