Covid-19 Customer FAQ’s

Covid-19 Customers FAQ’s

Updated 30th March 2020 

With the increased measures to limit the impact of Coronavirus we wanted to update you on our current position.

Windmill Lodges is now closed with office staff working from home. All those with a forthcoming holiday with us with an arrival date prior to Friday 1st May 2020,  have been contacted by email.

As the government has imposed a travel ban this is a “force majeure” and no refund will be given as per our T&C’s. You will need to check your travel insurance as to whether you are covered. We will provide whatever information you need in this regard.

All holidays arriving on or after this date will follow our standard terms and conditions

If you wish to contact us please email and will endeavour to get back to you as soon as we can.

We appreciate your patience and understanding during these unprecedented times and look forward to welcoming guests as soon as it is safe to do so. 

We wish all our guests the very best, please stay safe and keep well. 


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Windmill Lodges, Red House Farm, Saxtead, Woodbridge, Suffolk IP13 9RD | VAT No: 118 2572 21 |