Covid-19 Customer FAQ’s

Covid-19 Customers FAQ’s

Updated 12th May 2020

Following on from the publication of the UK Government’s COVID-19 recovery strategy document we are to remain closed; reopening at the earliest on 4th July 2020. 

We believe that if the strategy goes according to plan we are in a strong position to reopen at the earliest opportunity owing to our location and the ability to socially distance. We have made the decision that to assist is this reopening all communal areas will be closed for 2020. This includes the swimming pool and laundry facilities. We apologise for any inconvenience this may cause but hope you will understand and support our decision. 

As per government guidelines the Windmill Lodges office is closed with  staff working from home. All those with a forthcoming holiday with us with an arrival date prior to Monday 6th July have been contacted by email.

All holidays arriving on or after this date will follow our standard terms and conditions

If you wish to contact us please email and will endeavour to get back to you as soon as we can.

We appreciate your patience and understanding during these unprecedented times and look forward to welcoming guests as soon as it is safe to do so. 

We wish all our guests the very best, please stay safe and keep well. 


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Windmill Lodges, Red House Farm, Saxtead, Woodbridge, Suffolk IP13 9RD | VAT No: 118 2572 21 |