We are delighted to be back to doing what we do best – welcoming guests to enjoy   break in our lodges.

With our rural location  we are ideally placed for you to enjoy a relaxing holiday in the Suffolk countryside. You can choose to simply have a few days away from it all and stay near your lodge. Or you may choose to explore the Suffolk Coast region from our beaches to our small market towns.

 

 

 

We have been working hard to ensure we are able to offer guests a relaxing break whilst still adhering to government and industry guidelines. We are delighted to have acquired the Visit England We’re Good To Go  accreditation which means that “our business is following government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing”

 

We have also achieved AA COVID 19 Confident Accreditation. To achieve this accreditation we had to show we are following both government and industry guidelines, and complete a rigorous application process. We had to  supply evidence of: aCOVID-19 risk assessment, new and relevant safety procedures, and staff training and awareness. We also completed a self-assessment questionnaire and signed up to the COVID Confident Charter (read more about the charter’s pledges). The charter is a code of conduct  includes a commitment to update procedures and measures as guidelines change, and to undertaking to future audits as required.

 

 In order to acquire these accreditaions we have had to make a few changes to the way we do things for 2020. We have tried to keep these to a minimum so as not to impact your holiday. We are unable to open the communal areas up for guests use, this includes the pool area and the laundry facilities. We appreciate that you will probably want to spend more time enjoying the space and surroundings of Windmill Lodges, and to help you do this all lodges now have sun loungers so you can lie back and enjoy your stay. Reception will be open, however you will find us behind a screen, but for ease we have introduced a non contact arrival procedure.  Please do pop in to see us or we will of course be on the end of the phone if you prefer. To find out more about some of the changes we have made please visit Your 2020 holiday

 

 

 

 

We are have completed a COVID-19 Holiday Let Cleaning Course  and all staff  will have completed training on the additional cleaning and hygiene measures we have put in place.  We are happy to provide you with a copy of our risk assessments and cleaning protocol please email info@windmilllodges.co.uk if you would like to receive this information.

We realise at this time, guests require peace of mind, and with this in mind we are delighted to announce that all new bookings placed from 12noon 23rd June 2020 and with an arrival date after 1st August 2020 will be protected by Windmill Lodges Master Cancel programme.

With our Master Cancel programme you can Book with Confidence. Master Cancel will allow you to cancel your booking, for any reason  between 60 and 2 days before you are due to arrive and receive a full 100% refund. This is now valid on all new bookings with an arrival date after 1st August 2020.

FAQ’s

Can I cancel for any reason?

Yes. You can cancel for any reason within 2-60 days of arrival. There are no forms to fill in, we do not require evidence or doctors notes. We require written notice of cancellation by email from the email address attached to the booking.

What if I cancel within 2 days prior to arrival?

We are sorry but bookings cancelled within 2 days of arrival are not refundable. For example – if you are arriving on a Monday, you can cancel up to the Saturday. Cancellations on Sunday (day before) or Monday (arrival day) will not be covered by Master Cancel. We require written notice of cancellation by email from the email address attached to the booking. The date and time stamp attached to the email we receive will be provided as evidence of cancellation. If you are arriving on a Friday you can cancel up to the Wednesday. Cancellations on Thursday ( day before) or Friday (arrival day) will not be covered by  Master Cancel

What if I cancel before 60 days prior to arrival?

Cancelling more than 60 days before arrival does not activate Master Cancel. We would recommend waiting for the 60 day cancellation period to start before cancelling your booking.

If I have to cancel what do I get back and when?

When Master Cancel is applied for a cancellation, the guest receives 100% of payments made for the accommodation. No refund is made on ancillary extras eg hampers  Refund payments are processed on the departure date of the cancelled booking.

Does this include current bookings?

No Master Cancel is only included for bookings made from 12.00pm 23rd  June 2020 with an arrival date after 1st August 2020. Bookings made before this date or with an arrival date before the 1st August 2020 will have the Terms and Conditions accepted at the time of booking.

I have a voucher code, does Master Cancel cover the new booking?

No sadly not. One of the conditions set by the underwriter is that it is for brand new bookings only,  bookings made with voucher codes are not covered by Master Cancel.

Is Covid-19 included?

Yes. Whether it is because you do not want to risk becoming unwell, whether you are isolating or if there is a government lockdown of Windmill Lodges. Master Cancel will cover this.

Can I choose not to have Master Cancel?

No. Master Cancel is valid on all bookings from 12.00pm 23rd June 2020 with an arrival date after 1st August 2020 and is included in the cost of the booking.

Is any scenario not covered by Master Cancel?

The following instances are not covered by Master Cancel:

  • war, civil war, invasion of foreign enemies, war-like activities (whether or not there is an actual declaration of war), rebellion, insurrection, civil commotion arising to the level of uprising, military or usurped power;
  • acts of terrorism committed for political, religious, ideological, or similar purposes;
  • actions intended to prevent any of the above.

I would like to make a booking for a holiday arriving in July 2020, am I covered?

Master Cancel only applies to new bookings with an arrival date after 1st August 2020. We are however pleased to be able to offer the following special terms on holidays with an arrival date in July 2020 placed after 12 noon 23rd June 2020.

The deposit required to secure your booking is 25% of your holiday cost. The balance for your holiday is due just 30 days prior to arrival, if you book your holiday less than 30 days before your arrival date you will be required to  pay for your holiday in full. If your holiday subsequently has to be rearranged due to government restrictions on travel you will receive a full refund on any monies paid. For all other reasons for cancellation or amendment the booking will follow our standard T&C’s.

Do I still need travel insurance?

We strongly recommend that you obtain appropriate travel insurance for the UK. If your booking qualifies for our Master Cancel programme this only covers the accommodation price and does not include travel expenses. additional services or medical expenses.

 

Please read our Terms and Conditions for further details

We are all very much looking forward to welcoming you to Windmill Lodges. If you have any questions  please do not hesitate to contact us via email to info@windmilllodges.co.uk

 

 

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