Updated 22nd February 2021

Windmill Lodges will be closed for the period of the lockdown with staff working from home, but we are contactable by email to info@windmilllodges.co.uk

With the current restrictions in place we understand you will be cautious about booking your next holiday, but booking with Windmill Lodges gives you the reassurance that:

If there are UK Government travel restrictions which mean your holiday cannot legally go ahead our COVID refund guarantee means we will at your choice either:

a) transfer your booking to another date with no administration charge to pay (subject to any additional cost being paid by you),

b) if you are unsure of the future date you would like to stay we will issue a credit voucher for the value of monies paid on your holiday

or

c) If an alternative stay is not convenient for you will we offer a full refund

Please see our Terms and Conditions for full details of our cancellation policy. We always recommend guests to obtain appropriate travel insurance for the UK. 

Our COVID refund guarantee covers national and local lockdowns, but does NOT cover you (or members of your party) if you fall ill with COVID or are required or recommended to quarantine, self-isolate or for shielding. These situations remain at your risk and  can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self-isolation, and a lot of bank annual travel policies also cover this. Alternatively, you can look for suitable cover on comparison sites such as GoCompare. or MoneySuperMarket

PLEASE NOTE: We are not regulated to give insurance advice, we are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these companies. 

We have cancelled all bookings with an arrival date prior to Monday 8th March. We are keeping a close eye on the guidance and will contact later arrival dates if their bookings are affected by travel restrictions.

Our booking calendar is open to new bookings for an arrival date on or after 12th April 2021, subject to all guests staying between 12th April 2021 and 17th May 2021 being from one household only.   

 

STAYING AT WINDMILL LODGES and COVID-19 

As a small family run business and our guest and staff safety are our top priority. We are members of The Professional Association of Self Caterers (PASC) and are closely following guidance from them, Visit Britain, Visit England and official Government bodies to ensure we are adhering to the latest advice and best practice in relation to Covid-19.

 

We have been working hard to ensure we are able to offer guests a relaxing break whilst still adhering to government and industry guidelines and legislation and are  are delighted to have acquired the Visit England We’re Good To Go  accreditation which means that “our business is following government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing”

 

We have also achieved AA COVID-19 Confident Accreditation. To achieve this accreditation we had to show we are following both government and industry guidelines, and complete a rigorous application process. We had to  supply evidence of: a COVID-19 risk assessment, new and relevant safety procedures, and staff training and awareness. We also completed a self-assessment questionnaire and signed up to the COVID Confident Charter (read more about the charter’s pledges). The charter is a code of conduct  includes a commitment to update procedures and measures as guidelines change, and to undertaking   to future audits as required.

 

 

 In order to acquire these accreditations we have had to make a few changes to the way we do things. We have tried to keep these to a minimum so as not to impact your holiday. The communal areas are not open for guests use, this includes the laundry facilities. Reception is open, however you will find us behind a screen, but for ease we have introduced a non contact arrival procedure.  Please do pop in to see us or we will of course be on the end of the phone if you prefer. To find out more about some of the changes we have made please visit your forthcoming holiday

 

Please note it is your responsibility to ensure you are aware of the current Government guidance and legislation. In making a booking with  Windmill Lodges you are agreeing to adhere to the relevant Government guidance that will apply at the time of your stay.

 

We are all very much looking forward to welcoming you to Windmill Lodges. If you have any questions  please do not hesitate to contact us via email to info@windmilllodges.co.uk

 

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Windmill Lodges, Red House Farm, Saxtead, Woodbridge, Suffolk IP13 9RD | VAT No: 118 2572 21 | holidays@windmilllodges.co.uk
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