Updated Friday 1st April 2022

Reception is open Monday and Friday 9am-5pm and Tuesday-Thursday 9am-12noon Please do not hesitate to get in touch via email to info@windmilllodges.co.uk or call us on 01728 685338

At  Windmill Lodges, it is important to us that our guests are able to relax and enjoy their holiday, although legislation has now eased, COVID is still amongst us and for guests reassurance we are continuing with our cleaning protocols which includes viriciding all key touch points.

 

 

LOCAL and NATIONAL LOCKDOWNS

If there are UK Government travel restrictions which mean your holiday cannot legally go ahead our COVID refund guarantee means we will at your choice either:

a) transfer your booking to another date with no administration charge to pay (subject to any additional cost being paid by you),

b) if you are unsure of the future date you would like to stay we will issue a credit voucher for the value of monies paid on your holiday

or

c) If an alternative stay is not convenient for you will we offer a full refund

Please see our Terms and Conditions for full details of our cancellation policy. We always recommend guests to obtain appropriate travel insurance for the UK. 

Our COVID refund guarantee covers national and local lockdowns, but does NOT cover you (or members of your party) if you fall ill with COVID or are required or recommended to quarantine, self-isolate or for shielding. These situations remain at your risk and can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self-isolation, and a lot of bank annual travel policies also cover this. Alternatively, you can look for suitable cover on comparison sites such as GoCompare  Comparethemarket or MoneySuperMarket

PLEASE NOTE: We are not regulated to give insurance advice, we are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these companies. 

Our booking calendar is open to bookings. Please click here to see latest availability. 

STAYING AT WINDMILL LODGES and COVID-19 

As a small family run business our guest and staff safety are our top priority. We are members of The Professional Association of Self Caterers (PASC) and have closely following guidance from them, Visit Britain, Visit England and official Government bodies.  We achieved Visit England We’re Good to Go and AA COVID-19 confident accreditation in recognition of our work during the pandemic.

To give guests reassurance, we are continuing with our high standard of cleaning regime which includes viriciding all key touch points and airing the lodge between guests.

Please note whilst we now welcome visitors as we are a small quiet site these are strictly limited in numbers and by prior arrangement only.

Recent feedback from guests relating to the COVID-19 procedures we have in place;

Made us feel very safe – think you have done an excellent job!’   ‘It felt safe and completely relaxing’

‘Well thought out and reassuring! Staff have been excellent!’    ‘Excellent – very clean and safe’

‘We cannot fault the clear effort that has been put into making sure all guidelines are adhered too. Thank you to all who work here from the owners to the cleaning staff…for making sure everything was clean and fresh, although we know these high standards have always been in place here!’

 

 

 

 

 

 

 

 

 

 

 

 

 

We are all very much looking forward to welcoming you to Windmill Lodges. If you have any questions  please do not hesitate to get in touch.

 

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