Updated 16th August 2021

Reception is open Monday and Friday 9am-5pm and Tuesday-Thursday 9am-12noon Please do not hesitate to get in touch via email to info@windmilllodges.co.uk or call us on 01728 685338

July 19th 2021 saw the relaxation of laws in England and the ending of almost all legal restrictions on social contact. However at Windmill Lodges, it is important to us that our guests are able to relax and enjoy their holiday, and it is for that reason that we shall be continuing with all our COVID-19 protocol for the foreseeable future. This is to give all our guests the reassurance that we are doing all we can to minimise risk.

July 19th 2021 was sadly not the end of the pandemic, and you may be cautious about booking your next holiday, but booking with Windmill Lodges gives you the reassurance that:

If there are UK Government travel restrictions which mean your holiday cannot legally go ahead our COVID refund guarantee means we will at your choice either:

a) transfer your booking to another date with no administration charge to pay (subject to any additional cost being paid by you),

b) if you are unsure of the future date you would like to stay we will issue a credit voucher for the value of monies paid on your holiday

or

c) If an alternative stay is not convenient for you will we offer a full refund

Please see our Terms and Conditions for full details of our cancellation policy. We always recommend guests to obtain appropriate travel insurance for the UK. 

Our COVID refund guarantee covers national and local lockdowns, but does NOT cover you (or members of your party) if you fall ill with COVID or are required or recommended to quarantine, self-isolate or for shielding. These situations remain at your risk and can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with Covid and self-isolation, and a lot of bank annual travel policies also cover this. Alternatively, you can look for suitable cover on comparison sites such as GoCompare. or MoneySuperMarket

PLEASE NOTE: We are not regulated to give insurance advice, we are not selling, promoting, endorsing or recommending any particular product, and do not benefit financially from, nor have any formal relationship with, any of these companies. 

Our booking calendar is open to new bookings. Please click here to see latest availability. 

STAYING AT WINDMILL LODGES and COVID-19 

As a small family run business and our guest and staff safety are our top priority. We are members of The Professional Association of Self Caterers (PASC) and are closely following guidance from them, Visit Britain, Visit England and official Government bodies to ensure we are adhering to the latest advice and best practice. To give guests reassurance, we do not envisage relaxing any of our current Covid-19 protocol until at the earliest Spring 2022. Please note this includes no additional visitors onsite other than those listed on your booking form.

 

We have been working hard to ensure we are able to offer guests a relaxing break whilst still adhering to government and industry guidelines and legislation and are  are delighted to have acquired the Visit England We’re Good To Go  accreditation which means that “our business is following government and industry COVID-19 guidelines, has a Risk Assessment in place and a process to maintain cleanliness and aid social distancing”

 

 

We have also achieved AA COVID-19 Confident Accreditation. To achieve this accreditation we had to show we are following both government and industry guidelines, and complete a rigorous application process. We had to  supply evidence of: a COVID-19 risk assessment, new and relevant safety procedures, and staff training and awareness. We also completed a self-assessment questionnaire and signed up to the COVID Confident Charter (read more about the charter’s pledges). The charter is a code of conduct  includes a commitment to update procedures and measures as guidelines change, and to undertaking   to future audits as required.

 

Recent feedback from guests relating to the COVID-19 procedures we have in place;

Made us feel very safe – think you have done an excellent job!’   ‘It felt safe and completely relaxing’

‘Well thought out and reassuring! Staff have been excellent!’    ‘Excellent – very clean and safe’

‘We cannot fault the clear effort that has been put into making sure all guidelines are adhered too. Thank you to all who work here from the owners to the cleaning staff…for making sure everything was clean and fresh, although we know these high standards have always been in place here!’

 

 In order to acquire these accreditations we have had to make a few changes to the way we do things. We have tried to keep these to a minimum so as not to impact your holiday. The communal areas are not open for guests use, this includes the laundry facilities. No additional visitors are allowed onsite other than those listed on your booking form. Reception is open, however you will find us behind a screen, but for ease we have introduced a non contact arrival procedure.  Please do pop in to see us or we will of course be on the end of the phone if you prefer. To find out more about some of the changes we have made please visit Your forthcoming holiday at Windmill Lodges

Please note it is your responsibility to ensure you are aware of the current Government guidance and legislation. In making a booking with  Windmill Lodges you are agreeing to adhere to the relevant Government guidance that will apply at the time of your stay.

 

We are all very much looking forward to welcoming you to Windmill Lodges. If you have any questions  please do not hesitate to get in touch.

 

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