FAQ’s about the lodges:
How can I book my holiday?
You can book online at www.windmilllodges.co.uk or by telephoning the office on 01728 685338. Office hours are 9am to 5pm Monday and Friday, 9am to 12 noon Tuesday, Wednesday and Thursday.
What facilities are there on site?
Each of our log cabins has their own private hot tub. Access to Laundry facilities & freezer available (24 hours), Book & Games library, tourist information leaflets and information for walks and cycling. There is also direct access to local footpaths. Please note due to the COVID-19 pandemic the communal areas ie laundry and freezer facilities, books and games library will be closed for 2020
Do all lodges have a hot tub?
Yes each of our lodges has their own private hot tub situated off the veranda of each lodge. Hot tubs are available for use all year round .To enable us to maintain your hot tub to the highest standard we kindly ask you to refrain from using your hot tub during the hours of 10am and 12 noon. Due to the additional cleaning protocol your hot tub may not be up to temperature on the first evening of your arrival. On departure we may commence draining your hot tub from 8am.
When will the swimming pool reopen?
Following the COVID-19 pandemic when we were forced to close our pool we have taken the difficult decision not to reopen the pool to guests.
Where are you located?
We are located in Saxtead, a small village in Suffolk located just off the A1120 tourist route. The nearest town is Framlingham (2 miles).Our postcode is IP13 9RD
Do you have a brochure?
We have a leaflet and price list we are happy to post to you upon request. Our website is continually updated with news and photographs and also has prices and the facility to book online.
Do you offer short breaks?
Changeover days are Mondays and Fridays. We offer short breaks for 3 nights (Friday to Monday) or for 4 nights (Monday to Friday).
Do the lodges have internet access?
WIFI is available in our lodges at no additional cost, however please be advised that due to the nature of our connection & our locality the signal may be weak at times, particularly in poor weather.
Can I make a group booking?
We are currently unable to accept group bookings.The legal limit of number of guests able to stay together is 6 unless your household (and/or support bubble) is larger than 6 people you can gather together.
Do you provide for guests with accessibility needs?
Whilst we do not belong to the National Accessible Scheme, we do meet a number of the schemes standards. We always try our best to accommodate any requests where possible and recommend that you contact us prior to booking to discuss your requirements. This enables us to provide further relevant information which may help you decide the suitability of our accommodation.
What is included in the cost of my holiday?
All towels, bed linen and bath robes are included in the cost of your holiday. There are no further charges during your stay unless you wish to hire any additional items such as cots, highchairs, sofa beds or use the onsite laundry facilities.
Can I change the date of my booking?
Changes to the date of your booking can only be accepted (subject to availability) if the request is made no less than 6 weeks prior to the date of your arrival. This will incur a £50 handling charge. Any other changes you wish to make should be discussed prior to your arrival by contacting reception.
What happens if I have to cancel my holiday?
All bookings placed after 23rd June 2020 for a holiday with a start date after 1st August 2020 (excluding bookings made using a voucher) are covered by our Master Cancel programme. If you cancel your holiday between 60 and 2 days prior to arrival you will receive a full refund of any monies paid for your accommodation. We still recommend you take out holiday insurance. Full details regarding our cancellation policy can be found in our terms and conditions
Can I add extra guests to my booking?
Yes additional guests can be added to your booking provided the number of guests does not exceed the maximum occupancy of your lodge, and is within the legal limit of guests allowed to stay together. This needs to be arranged with reception prior to your arrival as there may be additional charges to pay for example occasional use bed hire.
Can I hire a cot & high chair?
Yes we have cots and high chairs available for hire. Cot hire including linen and towels is £10 and high chairs are £5 per break.
Can I see more photos of the lodges?
On the page for each of our log cabins you can click on the arrow to the right of the photograph to see a slide show of pictures of the cabin. If you are using a mobile device please swipe. More photos can also be found on our gallery
Do the lodges have a barbeque?
Each lodge has a barbecue stand (available from Easter to October) suitable for use with disposable barbecues. These can be purchased locally or onsite (subject to availability).
Where do I park my car?
After you have checked in at reception, parking is available for you right next to your log cabin.
Do you offer gift vouchers?
Yes. Gift vouchers can be tailored to suit your requirements. please contact us on 01728 685338 for further details.
Please do not hesitate to contact us if you have any other questions.
Telephone: 01728 685338
Office hours are Monday and Friday 9am to 5pm, Tuesday, Wednesday & Thursday 9am to 12 noon.